Customer Charter

The Autofirst Network is a national network of independent garages which has been created and designed with you at its heart; promoting true peace of mind for motorists with the confidence and assurance of the highest customer care.


All our garages adhere to our customer charter which is listed below. To find your nearest Autofirst garage pleaseĀ click here.

    • Customer Focus

Our reputation is everything
Word of mouth is our lifeblood
We will always put you first

    • Consistency

Clear and defined standards
All work and parts covered by our national guarantee

    • Care

Real pride in both work and service
Absolute commitment to each and every job
Pleased to go one step further

    • Clarity

Complete transparency – work and pricing
Clear communication
Happy and willing to explain

    • Cost effectiveness

Highly competitive
Value for money
Helping you budget

    • Capability

Highly trained, knowledgeable and experienced staff
Investment in the latest technology and equipment
Supported by industry leading technical partners’


The Motor Ombudsman is the government-backed, self-regulatory body for the motor industry and all of our garages are subscribed members.

The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry. By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.